Privacy Policy

Privacy Policy

Last updated: 8 August 2024

This Privacy Policy describes how The Gentleman's Brand (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://thegentlemansbrand.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your billing and shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, and security questions.

• Customer support information such as messages or queries you send us.

You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. This may include:

• Device and browser information

• IP address

• Network connection and interaction data

Information We Obtain from Third Parties

We may also obtain information about you from:

• Shopify and similar e-commerce platforms

• Payment processors

• Analytics and advertising partners

Any third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: To fulfil orders, process payments, deliver notifications, manage your account, facilitate returns, and enhance your experience.

• Marketing and Advertising: To send promotional materials and tailored advertisements. If you're an EEA or UK resident, this is done under our legitimate interests in accordance with Art. 6(1)(f) GDPR/UK GDPR.

• Security and Fraud Prevention: To detect and prevent unauthorised or malicious activity.

• Communicating with You and Improving the Services: For customer support and continual improvement of our services.

Cookies

We use cookies to improve your browsing experience and operate our Site. For more details, visit Shopify's Cookie Policy. Your browser settings may allow you to control cookies, though this may limit certain functionalities.

Our website supports the Global Privacy Control (GPC) signal, which allows you to opt-out of data sharing/targeted advertising for the associated browser or device.

How We Disclose Personal Information

We may share your personal information with:

• Vendors and service providers

• Business and marketing partners

• Affiliates within our corporate group

• Legal authorities when required

• In case of a merger, acquisition, or legal restructuring

We have disclosed certain categories of personal data over the past 12 months for business purposes. We do not use or disclose sensitive data for inferring characteristics without your consent.

Third Party Websites and Links

Our Site may link to external platforms not operated by us. We are not responsible for their content or practices. You should review their privacy policies separately.

Children's Data

Our Services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has submitted personal data, contact us to request deletion.

Security and Retention of Your Information

We implement appropriate technical and organisational measures to secure your data. However, no system is completely secure. We retain personal data as long as needed to provide Services, meet legal requirements, or resolve disputes.

Your Rights

Depending on your location, your rights may include:

• Accessing the data we hold about you

• Requesting correction or deletion

• Opting out of targeted advertising or data sharing

• Restricting or objecting to processing

• Data portability

• Withdrawing consent

You may also:

• Appeal decisions

• Designate an authorised agent to act on your behalf

To exercise these rights, contact us using the details below. We may need to verify your identity.

Complaints

If you’re not satisfied with how we handle your personal data, you may lodge a complaint with the appropriate supervisory authority in your region.

International Users

Your data may be transferred outside of your country. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK equivalents.

Contact

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Store Name: The Gentleman's Brand
Email: Support@thegentlemansbrand.com
Phone: +32 493 69 16 62
Address: Parklaan 14 Kluisbergen 9690 Belgium

VAT-Registration Number: BE1008.243.041

Trade Number: 1008.243.041

Costomer Service Availability:
Monday - Friday: 8:00 AM - 6:00 PM (Brussels Time, CET)

Saturday and Sunday: 10:00 AM - 4:00 PM (Brussels Time, CET)