Shipping & Delivery

We strive to make the ordering and delivery process as seamless as possible for our customers. If you have any questions or encounter any issues, don’t hesitate to contact our customer service team at Support@thegentlemansbrand.com. Below, we explain how your order will be processed and delivered.

Shipping Costs

These shipping terms apply exclusively to deliveries within the United Kingdom. We cover all shipping costs for every order. All our products are delivered to your home free of charge within the UK, with no minimum order value required.

Shipping Your Order

Have you found the perfect addition to your wardrobe? Naturally, you’ll want to receive it as soon as possible! That’s why we ensure your order is processed and shipped promptly.

Here are the average delivery times for all our packages:

Order cut-off time: 5:00 PM (GMT)
Order processing time: 1 to 2 working days (Monday to Friday)
Average delivery time: 5 to 7 working days (Monday to Friday)
Shipping costs: Free delivery

Once your order is placed, you will receive a personal tracking code via email, allowing you to track your order through our delivery partner.

For faster processing, feel free to contact our customer service team at Support@thegentlemansbrand.com if you have any questions about your shipment. We’re happy to assist you.

Defective Product?

We’re sorry to hear that! Unfortunately, sometimes products can be damaged during transport. If this happens, we will send a new package at no additional cost. Please note that we cannot offer a refund for the first replacement. If the second delivery also arrives with an issue, we will issue a full refund.

Changing Your Address or Phone Number

Do you need to change the phone number or address you provided when placing your order? Contact us as soon as possible at Support@thegentlemansbrand.com before your order is shipped. Once the order has been shipped, we are unable to make changes. In this case, you would need to return the package and place a new order.

Lost Package?

If a package is lost or undeliverable due to logistical reasons, we will first send a new package before considering a refund. If the order has not been received 60 days after dispatch, you may request a refund.

Store Information

Store Name: The Gentleman's Brand
Email: Support@thegentlemansbrand.com
Phone: +32 493 69 16 62
Address: Parklaan 14 Kluisbergen 9690

Opening Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM