Refund Policy
Refund Policy
We offer a 30-day free return policy, meaning you have 30 days after receiving your item to request a return — at no cost to you.
Return Conditions
To be eligible for a return:
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Your item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.
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A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at support@thegentlemansbrand.com.
Approved returns must be sent to the following address:
The Gentleman’s Brand – Parklaan 14, 9690 Kluisbergen, Belgium
Once your return is accepted, we will send you a prepaid return shipping label and detailed instructions.
Return shipping is always free.
Important: Items sent back without prior approval will not be accepted.
If you have any questions, feel free to contact us at support@thegentlemansbrand.com.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We’ll sort it out as quickly as possible.
Non-returnable Items
Certain items cannot be returned, such as:
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Perishable goods (e.g. food, flowers, plants)
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Custom or personalised items
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Personal care products (e.g. cosmetics)
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Hazardous materials or flammable liquids/gases
Not sure if your item is eligible? Just ask us!
Exchanges
Want a different size or item? The quickest way is to return your original item for free and place a new order once approved.
EU Right of Withdrawal – 14 Days
If your order was delivered within the European Union, you’re entitled to a 14-day withdrawal period without giving a reason.
Our 30-day free return policy goes beyond this legal requirement.
All returns must meet the standard conditions: unused, original packaging, with proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you. If approved, a refund will be issued to your original payment method within 10 business days.
Your bank or card provider may take additional time to process it.
If it’s been more than 15 business days since your refund was approved, please contact us at support@thegentlemansbrand.com.
Store Name: The Gentleman's Brand
Email: Support@thegentlemansbrand.com
Phone: +32 493 69 16 62
Address: Parklaan 14 Kluisbergen 9690 Belgium
VAT-Registration Number: BE1008.243.041
Trade Number: 1008.243.041
Customer Service Hours
Monday – Friday: 8:00 AM – 6:00 PM (Brussels Time, CET)
We aim to respond to all enquiries within 24 hours.