



FREQUENTLY ASKED QUESTIONS
We are here for you
We offer a 30-day return policy
This means that you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be:
- in the same condition as when you received it — unworn, unused, with tags, and in its original packaging
- accompanied by a receipt or proof of purchase
Returns are free of charge.
To start a return, please contact us at: support@thegentlemansbrand.com
If your return is approved, we will provide return instructions, including the return shipping address.
Please note: Items sent back without prior authorisation will not be accepted.
Click here to learn more about our refund policy.
We take care of everything! Delivery is completely free on all orders.
Click here to learn more about our shipping policy.
Processing Time:
1 – 2 business days
Orders placed before 11:00 PM CET on weekdays are processed within 1 business day. Orders made on weekends or public holidays will be processed the next working day.
Transit Time:
4 – 7 business days
Once your order has been processed and dispatched, delivery usually takes between 4 to 7 business days, depending on your location.
Estimated Delivery Time:
5 - 9 receiving time = 1 - 2 processing time + 4 - 7 shipping time
Click here to learn more about our shipping policy.
We are here to help! Contact us through our contact page below or email us at support@thegentlemansbrand.com